Who We Are
We are a Brazilian company, active for over 5 years in the Contact Center industry. We count on executives who are recognized professionals with more than two decades of experience and success in the Rio de Janeiro market.
Número Um aims at making your company day-to-day operations more efficient and practical in a simple way, always with the experience of those who know how to do it and do it right because they know what it takes.
Our customer service team is number one in listening, understanding and meeting your customers’ needs, treating them as if they were your only client and bringing them closer to you. Because we know that keeping a customer is much more profitable than acquiring a new one. We are prepared to receive the calls, suggestions, complaints and requests of your customers. We provide your operation with back office support and qualified professionals who will understand your company’s culture and the characteristics of your products to always act according to your concepts and values.
Outbound Telemarketing is a very effective tool to offer products or services that can be sold over the phone.
The operation is executed by trained agents, with a profile that suits the culture of your company and the characteristics of the product to be sold. Calls can be directed to the company’s customers or to a list of prospects purchased from the market, specifically for the project, and segmented according to the selected target audience.
In order to increase productivity, a Predictive Dialer is used to make the calls and distribute them to the available agents.
You get lower costs and higher efficiency, while your client gets convenience and excellent service without having to leave the house. Trained sales agents will answer the customers' calls. The use of CRM allows the recording of all customer interactions with the sales center into a powerful database. Through sales history, it is possible to know each customer's preferences, consumption habits and frequency of purchases, among many other attributes, providing a differentiated service, personalized and proactive, allowing a substantial growth of sales and generating a significant increase in revenue. To this end, we use the telephone and online chat.
Lead generation is executed through the following actions:
We have a specialized team to find the right person within a given organization, quickly and easily. Your sales team will receive a mailing list with the names of buyers in order to reach them right at the first contact.
Or, if you prefer to narrow the gap between seller and buyer, we have a team that performs all of the pre-sales effort before your sales force starts calling.
We also go all the way to the final process, which is to carry out the sale, if that is what you need.
All these steps are performed by very well trained teams and great supervisors, so that your company can reach the desired goals.
The scheduling of sales calls is an important sales support service. Through a segmented database, agents who are trained and equipped with appropriate software, get in contact with customers and schedule the date/time of the meeting with the client. The goal is to identify opportunities and increase the productivity of salespeople, which optimizes time and directs efforts to the correct targets. So that there is greater productivity in the operation, we use the auto-dialer, which generates and distributes calls to the available agents.
Please Respond, in French Répondez S'il Vous Plaît The meaning is much broader than just responding to an invitation. Our team goes beyond that, taking all the necessary steps, whether in outbound service (calling your customers) or inbound (taking their calls). We use different means of communication to confirm the presence of your guest, such as telephone, email, fax and online or through dedicated phone lines. All to make sure your event has a perfect planning from start to finish.
You get us your customer base and we will update and complement the data of individuals and legal entities, for example: name/business name, telephone number, email address, street address, etc. By keeping your customer data updated, you have the advantage of being able to maintain a lasting relationship with them, as your company will always be remembered due to the constant contact with each client.
We are number one in recovering your company’s assets. Our team uses the best techniques for contacting and approaching debtors so that the collection process becomes more productive. We aim to achieve credit recovery targets without harming the relationship with your customers.In addition to phone calls, we also use channels such as SMS, email and payment slips.
One of the most important corporate management tools is the customer satisfaction survey. It makes it possible to measure what consumers are thinking, feeling and doing about your company's products or services. For companies certified by the ISO 9000 quality standard, an annual customer satisfaction survey is mandatory.In addition to customer satisfaction surveys, we can perform various other types of surveys that your company may require, helping you to forge ahead of the competition.
If you want to communicate with your client in a simple and efficient way, use Email Marketing. In addition to being a low-cost tool, it can be used in several ways:
You can use the email marketing tool by renting a mailing list from us, by using your own database or buying a list from another company.We manage your campaign from beginning to end: from the customization of the art used in your email to the presentation of reports and results.
To hear someone’s voice is something very personal. The voice message broadcast transforms and turns the communication between customer and company into something closer, friendlier. It is a practical method that makes your communication reach as many people as possible, in the shortest time and at low cost.It is very simple to be used:
It is an excellent tool for messages in general, simple and easy.
For any type of information, SMS is a widely used solution for its simplicity and reading percentage of over 95%. Some of its main uses:
A simple and efficient tool for strengthening the relationship between your company and your customers.
A Número Um tem como objetivo tornar o dia a dia da sua empresa mais prático e eficiente de forma simples, sempre com a experiência de quem sabe fazer e faz bem feito porque sabe o que faz.
SMS reception is a simple and practical way of interacting with clients. See the range of possibilities that it offers:
The reach of Inbound SMS is quite large, for example, you can send an SMS text message to a mobile base of 10,000 records inviting your clients for a given event. And people who receive it can:
And to make your life even easier, these responses will be compiled into a report and forwarded to you.
We believe in the power of work that is built day after day with commitment, dedication, respect and responsibility. The experience gathered through the years, bearing these pillars as fruit, translates into the satisfaction of our clients, who for more than twenty years have been reaching great results in partnership with us. Some of the customers already serviced by our group:
Número Um has its own team of telemarketers, composed of qualified professionals with solid experience, who are provided with technology and infrastructure to deliver excellent results for your business:
Desenvolvido por Fattoria Web